FAQ
š¦ How long does shipping take?
Shipping typically takes 7ā12 business days, depending on your location. Youāll receive full tracking details via email once your order is shipped.
š Can I return my order?
We offer a 30-Day Risk-Free Guarantee exclusively on the VisionCalmā¢ Eye Massager and The KneeTheraā¢ DeviceĀ If youāre not satisfied with your results, contact us within 30 days of delivery to request a return.
To qualify:
- The item must be returned in good condition with all original packaging and accessories.
- Contact us at š© team@sootheandrestoreshop.com to begin your return.
ā Do you accept returns on other items?
Due to hygiene and safety reasons, we do not accept returns or exchanges on:
- Opened or used skincare products
- Personal care items (e.g. scalp devices, heated wraps)
- Any wearable or massage device that has been used (except VisionCalmā¢ under the 30-Day Guarantee)
- Custom orders or limited-edition items
š ļø What if my item arrives damaged or faulty?
If your item arrives damaged or isnāt working as expected, please contact us within 7 days of delivery at š© team@sootheandrestoreshop.com and include:
- Your order number
- Clear photo/video proof
- A brief description of the issue
Once verified, weāll send a replacement unit or offer a refund if the item is no longer in stock.
š¦ Do I have to pay for return shipping?
YesĀ return shipping is the customerās responsibility, unless the item is faulty or incorrect. All returns must include tracking. We are not responsible for lost or untracked return shipments.
š How long does it take to process my refund?
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5ā10 business days.
š¬ How can I contact customer support?
You can reach us anytime via our Contact Us page or via live support chat for instant support we respond within 24 hours via email